It is the only standard in the 9000 family of standards published by the International Organization for Standardization (ISO) that can be used for the purpose of conformity assessment. ISO 9001 certification demonstrates your organization’s ability to consistently meet and exceed customer expectations.
Observation at EOTO
EOTO makes efforts to determine, collect and analyze appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the quality management system can be made. Appropriate data includes data generated as a result of monitoring and measurement and from other relevant sources including customers, suppliers, Functional Heads, management.
It was observed by the team of ISO officials that the systems and procedures in the organization are systematically followed at every level of the hierarchy. It also indicates that the organization is committed towards providing best services in the most efficient manner to all its stakeholders. It further highlights the organization's ethics of transparency, accountability and credibility.